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#23451: "Unable to access the board"

fixed: Bug er blevet fixet

Hvad handler denne rapport om?

Santorini #109744624

Hvad skete der? Vær venlig og vælg nedenunder

På et tidspunkt kunne jeg ikke få adgang til spilsidens funktioner

Hvad skete der? Vær venlig og vælg nedenunder

På et tidspunkt kunne jeg ikke få adgang til spilsidens funktioner

Vær sød at undersøge, om der allerede er sendt en besked om emnet

Hvis ja, venligst STEM for denne rapport. Rapporter med flest stemmer er dem der får PRIORITET!

#	Status	Votes	Game	Type	Title	Last update

Detaljeret beskrivelse

Rapporthistorik

31. Aug 2020 08:13 • ArielFriedrichGauss • Fejlen er ikke blevet reproduceret af udviklere endnu:

In fact it is not me who have this problem. I asked some players and they reported it to me. One of them is TheEqualizer. Games are forced to be abondoned because of this error. Pls solved it asap.

31. Aug 2020 08:13 • ArielFriedrichGauss • Fejlen er ikke blevet reproduceret af udviklere endnu:

Neither Google Chrome, Internet Explorer or Firefox worked for him, he said.

31. Aug 2020 08:33 • ArielFriedrichGauss • Fejlen er ikke blevet reproduceret af udviklere endnu:

ctn24ctn is also a victim of this incident. He was playing on his iphone at table #109744005 when the error occured. He was using safari.

31. Aug 2020 08:45 • ctn24ctn • Fejlen er ikke blevet reproduceret af udviklere endnu:

It was with Safari browser of an Iphone. Had to change to laptop for it to work, refresh didnt work. This is the ss.
imgur.com/a/3CRG99W

Thanks for your work, I love this website!

31. Aug 2020 09:04 • compte obelète • Fejlen er ikke blevet reproduceret af udviklere endnu:

Hum, I kind of lucky Whit my bad tablet, could load it.
Google Chrome v84

31. Aug 2020 09:05 • compte obelète • Fejlen er ikke blevet reproduceret af udviklere endnu:

Workform for me

I can't redo it, because the game load whiteout any issues.

31. Aug 2020 09:20 • Tisaac • Udviklerne har brug for mere information for at genskabe denne fejl:

Have you tried scrolling ?
Did you get an error message about webgl ?

31. Aug 2020 09:58 • ArielFriedrichGauss • Udviklerne har brug for mere information for at genskabe denne fejl:

Ask TheClaudeQc, ctn24ctn or TheEqualizer. They are the victims, but im not.

31. Aug 2020 10:00 • Tisaac • Udviklerne har brug for mere information for at genskabe denne fejl:

Well the point of a bug report is to keep track of all info at a same place, so I am responding here for everyone, don't feel personnaly targetted by my answers.

31. Aug 2020 10:53 • compte obelète • Udviklerne har brug for mere information for at genskabe denne fejl:

Ariel, I'm not Victim of that bug. I said I could not, re-create the bug

31. Aug 2020 11:50 • ArielFriedrichGauss • Udviklerne har brug for mere information for at genskabe denne fejl:

Ok, that's fine. Sorry for the misunderstanding.

31. Aug 2020 12:04 • Cluedoardo • Udviklerne har brug for mere information for at genskabe denne fejl:

Only clouds on the game. Google Chrome on Nexus 5X.

31. Aug 2020 12:27 • Cluedoardo • Udviklerne har brug for mere information for at genskabe denne fejl:

No Hero mode. Tables: boardgamearena.com/table?table=109762214 boardgamearena.com/table?table=109767443
F5 didn't work, I restarted also the phone.

31. Aug 2020 12:36 • Tisaac • Udviklerne har brug for mere information for at genskabe denne fejl:

Have you tried scrolling ?
Did you get an error message about webgl ?
Are you seing anything here : threejs.org/examples/#webgl_animation_cloth ?
What version of google chrome ?

31. Aug 2020 15:45 • Cluedoardo • Udviklerne har brug for mere information for at genskabe denne fejl:

I tried to scroll about 5 times, no error messages.
I've got the last Chrome version on mobile phone (85.0.4183.81), uptaded a few years ago, but I played after updating without any problem.

It happens another time: boardgamearena.com/table?table=109766358

I see the animation from the website you posted.

31. Aug 2020 15:48 • Tisaac • Udviklerne har brug for mere information for at genskabe denne fejl:

I am not sure to understand : the update of chrome resolved the issue ? (you said you "played after updating without any problem")

31. Aug 2020 16:22 • quietmint • Udviklerne har brug for mere information for at genskabe denne fejl:

Desktop users: does resize the browser window fix it?

Mobile users: does changing device orientation/rotate between landscape and portrait fix it?

31. Aug 2020 16:25 • quietmint • Udviklerne har brug for mere information for at genskabe denne fejl:

Also - all users: Under the top right corner menu with user preferences (where you'd quit the game), there is now a button for "Camera: reset to default". Does this fix the issue?

31. Aug 2020 22:44 • Cluedoardo • Udviklerne har brug for mere information for at genskabe denne fejl:

I played after the Chrome update without any problem.
Only today I have had this problem.

In the afternoon I tried to play with my personal computer and It worked; I joined the same match with my mobile phone and the bug was still there.

1. Sep 2020 01:43 • Timefox • Udviklerne har brug for mere information for at genskabe denne fejl:

I tried hitting the Camera: Reset default button, it did not fix the problem

1. Sep 2020 01:56 • fixermark • Udviklerne har brug for mere information for at genskabe denne fejl:

Console output that may be relevant:

Uncaught (in promise) DOMException: play() failed because the user didn't interact with the document first. goo.gl/xX8pDD (ly_studio.js: 2)
Loaded camera position NaN NaN NaN (board.js 709)

Clearing local storage, session storage, and cookies allowed me (after logging back into boardgamearena.com) to resume the game. The log output on reloading included
Saved camera position 19.68 28.21 -0.23 (board.js:698)

1. Sep 2020 01:58 • fixermark • Udviklerne har brug for mere information for at genskabe denne fejl:

(note: we had completed one game successfully; this camera bug manifested on the second game we played. Second game was able to progress after I cleared local store, session store, and cookies for boardgamearena.com).

1. Sep 2020 06:32 • quietmint • Bug er blevet fixet:

@fixermark, thanks. Version 200901-0621 is deployed with a fix for this particular problem. Everyone who was able to play the game before but started experiencing problems after we added Clio on 8/30, please give it another try in this version and let me know if the game loads now. You do not need to start a new game, but you may need to clear your browser's cached files (on most browsers, use the keyboard shortcut Ctrl + Shift + Del / Apple + Shift + Backspace).

1. Sep 2020 12:36 • Timefox • Bug er blevet fixet:

Thanks, I just popped into an in progress game and it was fixed.

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Et andet bord-ID / træk ID
Løste F5 problemet?
Skete problemet flere gange? Hver gang? Tilfældigt?
Hvis du har et skærmbillede af denne fejl (god øvelse), kan du bruge Imgur.com til at uploade den og kopiere/indsætte linket her.

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#23451: "Unable to access the board"

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