#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
Hvad handler denne rapport om?
Hvad skete der? Vær venlig og vælg nedenunder
Hvad skete der? Vær venlig og vælg nedenunder
Vær sød at undersøge, om der allerede er sendt en besked om emnet
Hvis ja, venligst STEM for denne rapport. Rapporter med flest stemmer er dem der får PRIORITET!
| # | Status | Votes | Game | Type | Title | Last update |
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Detaljeret beskrivelse
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• Venligst kopier/indsæt fejlmeddelelsen du ser på din skærm, hvis der er en.
Unknown email address when trying to recover the password for my account.
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• Venligst forklar hvad du ønsker at gøre, hvad du gjorde og hvad der skete
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hvilken browser bruger du?
Google Chrome v97
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• Venligst kopier/indsæt tekst vist på engelsk i stedet for dit sprog. Hvis du har et skærmbillede af denne fejl (god øvelse), kan du bruge Imgur.com til at uploade den og kopiere/indsætte linket her.
Unknown email address when trying to recover the password for my account.
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• er der adgang til denne tekst i oversættelsessystem? Hvis ja, er det blevet oversat inden for 24 timer?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hvilken browser bruger du?
Google Chrome v97
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• Forklar venligst dit forslag præcist og sammenfattende, så det er så let som muligt at forstå, hvad du mener.
Unknown email address when trying to recover the password for my account.
• Hvilken browser bruger du?
Google Chrome v97
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• Hvad blev der vist på skærmen, da du blev blokeret (Blank skærm? Noget af spilbrugerfladen? Fejlmeddelelse?)
Unknown email address when trying to recover the password for my account.
• Hvilken browser bruger du?
Google Chrome v97
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• Hvilken del af reglerne blev ikke respekteret ved BGA-tilpasningen
Unknown email address when trying to recover the password for my account.
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• Er regel-brudddet synligt i e
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hvilken browser bruger du?
Google Chrome v97
-
• Hvad var den spilhandling du ønskede at udføre?
Unknown email address when trying to recover the password for my account.
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• Hvad forsøgte du at gøre for at udløse denne spilhandling?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Hvad skete der, da du forsøgre at gøre dette (fejlmeddelelse, meddelelsesstatusbjælke, ...)?
• Hvilken browser bruger du?
Google Chrome v97
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• I hvilket stadie af spillet opstod problemet (hvad var den daværende spilinstruktion)?
Unknown email address when trying to recover the password for my account.
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• Hvad skete der, da du forsøgte at udføre denne spilhandling (fejlmeddelelse, meddelelsesstatusbjælke, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hvilken browser bruger du?
Google Chrome v97
-
• Venligst beskriv display problemet. Hvis du har et skærmbillede af denne fejl (god øvelse), kan du bruge Imgur.com til at uploade den og kopiere/indsætte linket her.
Unknown email address when trying to recover the password for my account.
• Hvilken browser bruger du?
Google Chrome v97
-
• Venligst kopier/indsæt tekst vist på engelsk i stedet for dit sprog. Hvis du har et skærmbillede af denne fejl (god øvelse), kan du bruge Imgur.com til at uploade den og kopiere/indsætte linket her.
Unknown email address when trying to recover the password for my account.
-
• er der adgang til denne tekst i oversættelsessystem? Hvis ja, er det blevet oversat inden for 24 timer?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Hvilken browser bruger du?
Google Chrome v97
-
• Forklar venligst dit forslag præcist og sammenfattende, så det er så let som muligt at forstå, hvad du mener.
Unknown email address when trying to recover the password for my account.
• Hvilken browser bruger du?
Google Chrome v97
Rapporthistorik
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Tilføj noget til denne rapport
- Et andet bord-ID / træk ID
- Løste F5 problemet?
- Skete problemet flere gange? Hver gang? Tilfældigt?
- Hvis du har et skærmbillede af denne fejl (god øvelse), kan du bruge Imgur.com til at uploade den og kopiere/indsætte linket her.
