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Ark Nova rapporterer

#88835: "Game not opening for me "

fixed: Bug er blevet fixet

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Ark Nova #378022622

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På et tidspunkt kunne jeg ikke få adgang til spilsidens funktioner

Hvad skete der? Vær venlig og vælg nedenunder

På et tidspunkt kunne jeg ikke få adgang til spilsidens funktioner

Vær sød at undersøge, om der allerede er sendt en besked om emnet

Hvis ja, venligst STEM for denne rapport. Rapporter med flest stemmer er dem der får PRIORITET!

#	Status	Votes	Game	Type	Title	Last update

Detaljeret beskrivelse

Rapporthistorik

18. May 2023 12:20 • pflowerink • Fejlen er ikke blevet reproduceret af udviklere endnu:

Screen refresh didnt help the issue,
The problem has been happening since starting the game

18. May 2023 12:30 • Tisaac • Udviklerne har brug for mere information for at genskabe denne fejl:

Screenshot ? Have you tried a different browser ? Device ?

18. May 2023 20:03 • kbuj • Udviklerne har brug for mere information for at genskabe denne fejl:

C'est arrivé sur ma table #377800576
Rafraichir la page n'a pas aidé
Le porbleme est apparu a chaque fois que je voulais jouer sur cette table. Sur mon Ipad ou telephone android tout fonctionne.
J'utilise chrome sur un ordinateur portable

19. May 2023 12:36 • Glandalf_le_Blanc • Udviklerne har brug for mere information for at genskabe denne fejl:

I wanted to report the error by making a usual request but I no longer have any access to the game interface and therefore no longer have access to the table number. This is a game of Ark Nova to which I invited a friend of mine. We made the selection of maps and since then I can no longer access the interface of the game. I get stuck at the beginning of loading the interface. I use chrome.
Does anyone have a solution for me?
THANKS

19. May 2023 16:02 • GTSchemer • Udviklerne har brug for mere information for at genskabe denne fejl:

Can you please take a screenshot?

For anyone seeing this, are you on a tablet? Phone? Laptop?

19. May 2023 19:04 • pflowerink • Udviklerne har brug for mere information for at genskabe denne fejl:

Opening on a phone.

19. May 2023 19:09 • pflowerink • Udviklerne har brug for mere information for at genskabe denne fejl:

imgur.com/a/HdA6MR1

That as far as it loaded for last two days. No error message is coming up and F5 isn't doing anything.

19. May 2023 19:14 • GTSchemer • Udviklerne har brug for mere information for at genskabe denne fejl:

@pflowerink what model phone? Do you know the web browser version? (like Chrome 103)

19. May 2023 19:26 • lefrom • Udviklerne har brug for mere information for at genskabe denne fejl:

The game does not start for me and is in loading state. I didn't play at all. I haven't got my table number.
Th refresh F5 key does not solve the problem. I cannot do anyting
I use the BGA application and the problem is thesame with the browser chrome

19. May 2023 19:33 • GTSchemer • Udviklerne har brug for mere information for at genskabe denne fejl:

@lefrom what model phone?

19. May 2023 19:34 • pflowerink • Udviklerne har brug for mere information for at genskabe denne fejl:

Samsung galaxy s9, I use the app. So im not sure what browser it is opening up in. When I try to use a different browser it sends me to the app.

19. May 2023 19:36 • pflowerink • Udviklerne har brug for mere information for at genskabe denne fejl:

I know the person im playing with and they are having no issues opening the game from there said hence why I was able to get the table number. I now have a time plenty as I can access the game.

19. May 2023 19:36 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

Thanks. I am reporting info to the programmers.

19. May 2023 19:42 • pflowerink • Fejlen er blevet bekræftet af udviklere:

I have uninstalled the app and opened in Samsung Internet and I was able to access the game.

19. May 2023 19:47 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

If anyone has this problem with Chrome in Windows, please report what version of Chrome so we can try to reproduce the problem.

20. May 2023 14:29 • lefrom • Fejlen er blevet bekræftet af udviklere:

@GTSchemer I don't play with my phone but with my PC.
But the problem does not appear with Microsoft edge and i could begin to play

20. May 2023 14:49 • docthib • Fejlen er blevet bekræftet af udviklere:

I do have this problem as well on PC.
Loading stuck on "opening game box" screen.
Chrome Version 113.0.5672.93
No javascript error in console, nor in network however there are some pending operations (see screenshot).
However it completely frozes the Chrome tab! (never seen this before)
I'm even not able to close it, no more click interaction possible :o
No problem when using Firefox.

Table: 370344454
Console screen + network screen: imgur.com/a/rwCFlZk

20. May 2023 17:33 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

I think I have the same version of Chrome @docthib, very interesting.

You don't have any firewall or adblock in Chrome, do you?

20. May 2023 18:51 • docthib • Fejlen er blevet bekræftet af udviklere:

I do have AdBlock Plus, no firewall.
But even with ADP disabled, it's still does not work

20. May 2023 18:55 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

Hmm, I wonder if something about AdBlock Plus is still hindering things even when disabled.

Ark Nova includes "sponsors" which might sound suspicious to an ad blocker.

20. May 2023 19:21 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

UPDATE: A player reported a problem like this, and changing their language to English at boardgamearena.com/preferences?section=lang fixed it for them.

If this fixes it for everyone, it may be a localization issue. The team is investigating.

21. May 2023 04:58 • darknngel • Fejlen er blevet bekræftet af udviklere:

me Neither.....cant access my game it wont charge wont have access to it. im with chrome too.

21. May 2023 05:37 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

@darknngel can you try changing your language to English temporarily as a workaround, using boardgamearena.com/preferences?section=lang

21. May 2023 15:13 • Darkman • Fejlen er blevet bekræftet af udviklere:

boardgamearena.com/2/arknova?table=375079277
I can't open the game since May 17th . I was using Chrome but this morning I tried with Edge and it worked.

21. May 2023 15:18 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

@Darkman, as a workaround you can change your language to English described above, or use a non-Chrome browser. It is being investigated.

21. May 2023 15:20 • Darkman • Fejlen er blevet bekræftet af udviklere:

Nevermind the previous report, the game did not opened afterall... It opened as a visitor but when I loged in, it did not open.
Ouverture de la boite... then after a minute a popup opens: This page isn't responding.

I have several other games and I am able to play without any problem.
boardgamearena.com/2/arknova?table=375079277

21. May 2023 16:35 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

@Darkman did you try changing your primary language to English at boardgamearena.com/preferences?section=lang

This is just a workaround. You can change back after testing.

22. May 2023 01:26 • Jessoya • Fejlen er blevet bekræftet af udviklere:

I switched to English and I still have the problem, (often with table 379031826). If this table is the next table to play, It doesn't load, but if I play all the other table, I manage to be able to go there after played the last one. But if it's the only one I have to play, I can't.

I am with chrome. I will try with another browser.

22. May 2023 01:36 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

@Jessoya thank you, please let us know how it works with another browser.

This is an extremely unusual bug. Even slight changes to card text is making Chrome freeze or not freeze, and are currently don't know why. It may even be an issue with Chrome itself.

22. May 2023 02:02 • Jessoya • Fejlen er blevet bekræftet af udviklere:

@GTSchemer Didn't work on Edge on PC, but it work on the app on my Android phone.

22. May 2023 02:10 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

@Jessoya thanks. I wonder if Firefox would work, if you or your opponent have it installed.

22. May 2023 02:38 • Jessoya • Fejlen er blevet bekræftet af udviklere:

@GTSchemer I download et try with Firefox and it's working, if it's help

22. May 2023 03:25 • GTSchemer • Fejlen er blevet bekræftet af udviklere:

Edge and Chrome are based on the same engine. Firefox is not, so that is good data.

22. May 2023 04:23 • Callihan • Fejlen er blevet bekræftet af udviklere:

I'm having the same problem with Chrome and Edge. Seems to work in Firefox. Table 378234591
Tried the language change, clearing all cache and cookies, and incognito mode. Adbock is disabled.
2 friends in the game and they aren't having any issues. I know 1 of them is using an Ipad.

22. May 2023 05:43 • GumbyProf • Fejlen er blevet bekræftet af udviklere:

We're having the same problem in:
boardgamearena.com/2/arknova?table=377709478

One thing I see is that the Game Progression is marked to 100%, so maybe it thinks we're at the end of the game (I don't think we actually are).

22. May 2023 09:41 • vre • Fejlen er blevet bekræftet af udviklere:

Same issue with our table.

i.imgur.com/n55p7Jq.png

The particularity - not sure it matters - is that the game was started in Alpha phase:
boardgamearena.com/2/arknova?table=377685681

22. May 2023 11:33 • Nasher1976 • Fejlen er blevet bekræftet af udviklere:

Same issue - boardgamearena.com/9/arknova?table=379463931

22. May 2023 12:22 • Nasher1976 • Fejlen er blevet bekræftet af udviklere:

I can now get back into my game - please check your games and report back

22. May 2023 12:24 • Tisaac • Bug er blevet fixet:

We found the source of the issue, but we have no idea why it's breaking Chrome.
The issue is with the translation of Hypnosis description.
We changed the description so all the tables should be fixed but we should wait until tomorrow to see if new translation of this new description will make the game broken or not.

22. May 2023 22:53 • GTSchemer • Bug er blevet fixet:

After further research, we have deployed a more robust fix which should prevent the issue affecting Chrome and Edge.

If you changed your language to English, you can try changing it back now.

28. Feb 2025 06:43 • fredz_spirre • Bug er blevet fixet:

Same for me an Ark Nova game in progress does not load. Another game my friend whose turn it is can't enter game.

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#88835: "Game not opening for me "

Hvad handler denne rapport om?

Hvad skete der? Vær venlig og vælg nedenunder

Hvad skete der? Vær venlig og vælg nedenunder

Vær sød at undersøge, om der allerede er sendt en besked om emnet

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